Shipping, Warranty and Returns

Delivery

We handmake every sign to order, and UK orders are made in our Wokingham workshop. Your delivery time is the time we take to make your sign, plus the courier's delivery time. You choose your option at checkout.

UK delivery

Standard: 6–10 working days to make + 1–2 working days delivery. Free on orders of £50 or more. £3.99 on orders under £50.
Express: 4–5 working days to make + 1–2 working days delivery. £34.99.
Priority: 1–3 working days to make + 1–2 working days delivery. £79.99. UK mainland only (see below). For orders over £600, please contact us before you order so we can confirm we have the capacity.

"As little as 4 days" on our site refers to our Priority option. Our Standard time is an estimated 6–10 working days to make, plus 1–2 working days delivery.

Where Priority is available. Priority is for UK mainland addresses only. It isn't available to Northern Ireland, the Scottish Highlands and islands, the Isle of Man, the Isles of Scilly or the Channel Islands. If you choose Priority for an address outside this area, or for an order over £600 when we don't have the capacity, we'll tell you straight away. You can then keep your order with the Priority charge refunded, or cancel for a full refund.

When the making time starts

Most orders: when you place your order.
Orders with a design proof (every AI customiser order, and any order where you asked for a free proof): when you approve your proof.
Bank transfer invoices: when we receive your payment.

Working days are Monday to Friday, not including bank holidays in England and Wales.

Estimated delivery times

The times above are estimates, not guaranteed dates. Most orders are made and sent within them, but busy periods, such as the run-up to Christmas, can take longer. When we can, we'll show longer times on our website before you order.

If your Express or Priority order doesn't arrive within the time for that option, we'll refund the extra you paid for it over Standard delivery. If your order is late, you also have legal rights, including cancelling for a refund in some cases. See section 6 of our Terms of Service.

Accessories ordered on their own

Accessories aren't made to order. On their own, they usually go by Royal Mail Tracked 24 and arrive within 1–2 working days.

International delivery

For most countries:

Standard: 6–10 working days to make + 2–4 working days delivery. £19.99.
Express: 4–5 working days to make + 2–4 working days delivery. £49.99.

Rates and times differ for some places, including the Channel Islands and the United States. Checkout shows the exact rate for your address. Some countries charge import duties or taxes on deliveries from the UK. If you're ordering from outside the UK, please contact us before you order and we'll tell you what to expect.

Couriers and tracking

In the UK we usually send signs by Parcelforce or UPS. Abroad we usually use FedEx. We'll email you when your order has been sent.

If your order hasn't arrived when you expected, email support@neondaddy.co.uk and we'll look into it.

Returns and cancellations

Personalised signs are made to your specification. This covers signs from our text customiser, our AI customiser or a quote link, plus logo and name signs. We can't take them back if you change your mind once production has started.
Signs from our range are also made to order, to the design, size and colour you choose, once you order. We treat them the same way: we don't accept cancellations or change-of-mind returns once production has started.
Cancel free before production. You can cancel any sign free of charge before we start making it. For orders with a design proof, you can cancel any time before you approve the proof.
Accessories. You can cancel ready-made accessories for any reason within 14 days of delivery. You then have 14 days to send them back, and you pay the return postage. We refund the item price and the Standard delivery charge you paid for them.
Faulty, damaged or not as described. Tell us as soon as you can, ideally within 48 hours for damage in transit. Within 30 days of delivery you can reject the item for a full refund. After that, we'll repair or replace it. If that doesn't fix the problem, you can have a price reduction or a refund. We pay the postage.

Full details are in our Refund policy. Your statutory rights are not affected.

Warranty

Indoor signs have a 3-year warranty and waterproof (IP65) signs have a 1-year warranty, both from delivery. The warranty is given by Neon Daddy Limited and is in addition to your statutory rights.

Year 1: if the sign, its power supply or an accessory we supplied with it develops a fault, we'll repair or replace it, or refund you if we can't. We arrange and pay for collection and redelivery in the UK.
Years 2 and 3 (indoor signs): we repair the sign free of charge, including parts. Power supplies and accessories aren't covered in these years, and you pay for postage to us and back.
Not covered: damage from mishandling, accidents or improper use. Examples are dropping the sign, water damage to a sign that isn't waterproof, water damage to a power supply or accessory (keep these indoors and dry, even with a waterproof sign), or using a power supply other than the one we supplied.

Your legal rights may give you more than the warranty, for example if a fault means the sign wasn't durable enough. Orders placed before 1 January 2025 have our earlier 2-year warranty. Our Refund policy explains the warranty in full and how to claim.

Contact

Email: support@neondaddy.co.uk
Phone: 0118 370 2745
Post: Neon Daddy Limited, Unit 8 The Old Print Works, Fishponds Road, Wokingham, RG41 2QX