Frequently asked questions

For UK customers, all of our signs are made in our workshop in Wokingham, Berkshire. Some overseas orders may be fulfilled by one of our partner workshops. 

All of our signs begin with a precision CNC cut backboard, which is then fitted with 12V LEDs by hand. Silicone tubing is added to diffuse the light, creating the smooth, mellow neon glow we all know and love.

For most homes and businesses, yes: LED neon runs on low-voltage 12V power, stays cool to the touch and won’t shatter like the gas-filled glass tubes used in traditional neon signs. It’s also more efficient and lower-maintenance, so less hassle. See our LED vs glass neon guide for the full comparison.

Yes. All our signs run on low-voltage 12V power through an adapter, like charging a phone, so there’s no high voltage and no breakable glass, and they stay cool to the touch, cooler than a laptop charger. In a bedroom, a dimmer or a warmer colour keeps the light gentle at night. More in our guide: are LED neon signs safe?

Pennies. A typical 30-watt sign on for 5 hours every evening uses about 4p of electricity a day, roughly £14 a year at 26p per kWh, and a small 15-watt bedroom sign on for 3 hours a night costs about £4 a year. See the full maths in how much it costs to run a neon sign.

By default, your sign will include a power supply and wall fixtures, along with screws and wall plugs. Other accessories are available, including dimmer remotes, battery packs, and ceiling hanging kits. These can be added before you place an order, or purchased separately at a later date.

Your sign comes with pre-drilled holes and wall fixtures, so it can go straight on the wall out of the box. Alternatively, you can choose a ceiling hanging kit or, for certain custom designs, an acrylic base for a free-standing sign. Our guide to hanging a neon sign covers every method.

Yes, small and medium signs can go up with heavy-duty adhesive strips rated for at least twice the sign’s weight: clean the wall with an alcohol wipe first and press each strip on for a full 30 seconds. Avoid freshly painted walls, textured wallpaper and spots above a radiator, and use screws for a big sign of a metre or more. Our hanging guide has every option.

Yes, if you add waterproofing when you order, and the power supply is always kept dry. We’d also recommend not leaving it out year-round, as prolonged exposure to extreme temperatures can cause damage over time. Our outdoor neon signs guide explains what survives UK weather.

LED neon is rated for 30,000–50,000 hours, which is about 14 years at 6 hours a day before the light dims noticeably. Looking after your sign helps it last, so check out our cleaning and maintenance guide, and our lifespan guide for what affects it.

For one or two words, 40–70cm suits most spaces, and in bedrooms, living rooms and kitchens signs of 60–120cm work well; in a large space, aim for 120cm or more. Before you order, mark the size out on the wall with masking tape or paper and look at it from across the room. Our neon sign size guide has more tips.

Yes: upload your logo or design and we’ll email you a free mock-up, aiming to get back to you within one working day. Business logos, kids’ drawings, your favourite quote, doesn’t matter. We can make it.

Almost any design: your business logo, an artwork, a drawing of a pet or favourite character. We can work with just about any design, no matter how complex. We also offer a range of additional options for bespoke signs beyond the design itself, such as vinyl-printed backing.

Got something specific in mind? Don't hesitate to contact us at quotes@neondaddy.co.uk

Custom neon signs from our online designer start at £79, with most costing £80–£300 depending on length, font and size. Ready-made designs start at £50, and logos or your own artwork are priced individually with a free quote. Generally speaking, larger signs cost more, and the complexity of a design will also affect its price.

Yes - all quotes and mock-ups are provided for free, with no additional obligations, so you can make sure that you’ll love your sign without spending a penny.

Once you’ve submitted your design, we’ll aim to get back to you within one working day via email, though it may take longer during busier periods. Your preview mock-up may take a little longer, depending on the scale and complexity of your sign. Make sure to check your spam/junk folders if you’re still expecting your quote.

We deliver across the UK, with free standard delivery on orders of £50 or more, and we ship worldwide. For an international price, email support@neondaddy.co.uk.

Standard signs take 6–10 days to make, then 1–2 days to deliver. Our Express service is 4–5 working days to make and Priority is 1–3 working days, each plus 1–2 days’ delivery; live Express and Priority rates are shown at checkout. Times can vary with the size of your order and how busy we are.

If you need your sign urgently, get in touch at support@neondaddy.co.uk

Standard UK delivery is free on every order of £50 or more, and £3.99 below that (accessories ordered on their own). Express delivery is £34.99 and Priority is £79.99, both available at checkout. 

For international prices, please contact us at support@neondaddy.co.uk

Typically we use Parcelforce and UPS depending on the size of your sign and your location. Individual accessories are usually dispatched via Royal Mail Tracked 24.

Not for a change of mind once we've started making your sign, because every sign is made to order. You can cancel free of charge before production starts, and you can cancel ready-made accessories for any reason within 14 days of delivery. If anything is faulty, damaged or not as described, we'll put it right, and our Refund policy has the full details.

Indoor signs come with a three-year warranty covering the cost of repairs and replacement components; signs intended for outdoor use have a one-year warranty. During the first year, power supplies, accessories and shipping costs are also covered.

It’s rare for a sign to stop working, but let us know ASAP at support@neondaddy.co.uk if a breakage occurs.

 If your sign stops working during the first year of your warranty, we’ll provide you with a return label and arrange pickup so we can get your sign back up and running, as well as replacing any faulty accessories. 

During the second and third years of your warranty, we’ll cover the cost of repairs and replacement components. 

If your sign breaks out of warranty, we can still get it up and running again, so don’t hesitate to get in touch. 

We would highly recommend that you keep the original packing in case you need to make a return, as we cannot accept responsibility for signs damaged due to improper return packaging.

Email support@neondaddy.co.uk as soon as possible. For minor issues such as LED failure, we’ll provide a label and arrange a pickup to repair your sign and send it back; in the case of a major breakage, we’ll get a replacement made and sent out ASAP.

If we ask you to return your sign, please make sure to use the original packaging. We are unable to accept responsibility for signs damaged due to improper return packaging.